Success Story

Delivering the very best customer service with Atos Unify OpenScape Business

From hardback books and brochures to flyers and business cards TRAUNER DRUCK’S – state-of-the-art equipment and qualified customer assistance makes them highly competitive in Linz, Austria.

TRAUNER DRUCK stands for quality offered at fair prices and is an excellent service provider who fulfills each customer’s specific needs. 

The Task

Following its transition to Voice over IP (VoIP), TRAUNER DRUCK decided to review its communication infrastructure, bringing it up to the latest standard.

TRAUNER DRUCK wanted a flexible and scalable communications system with open interfaces that could be connected to its own CRM system.

The company also wanted to have simple user interfaces and advanced UC functionality that would suit employees and simplify their jobs.

TRAUNER DRUCK expected its provider of communication services to offer the same service as TRAUNER offers its own customers: a single- source bid and complete service.

The Solution

Together with its regional provider NESKOM e. U., TRAUNER DRUCK selected Atos Unify’s all-in-one telephony and UC solution, Atos Unify OpenScape Business.

The e-scalable solution is completely software-based and “all- IP-ready” and it supports every available infrastructure.

External locations no longer need their own telephone system. They can now be directly connected via IP.
Mobile employees can use all important functions on their smartphones.

Thanks to the UC functionality of UC Smart, reachability and teamwork can be significantly improved.

The Benefits

Convenient calling functions like hotkey and click-to-dial as well as a detailed journal ensure maximum comfort for telephone calls.

A visual voicemail with presence- based announcements provides customer friendly options for callers and can display text messages in the e-mail inbox.

A network-wide presence and call status, chat, and the convenient conference management of UC Smart, facilitate optimal collaboration across all locations.

myPortal to go enables colleagues to use the key features of UC Smart on their smartphones when they are out of the office.

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Provided by

Unify Partner

Volksgartenstraße 6
4020 Linz, Austria
Tel. +43 732 601458 11


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