Bethesda Spital

Success Story

Atos Unify OpenScape Voice and UC installed at Bethesda Spital Basel, a member of the Swiss Leading Hospitals, is the foundation of all communications and patient entertainment

The original landline telephone system, network and switchboard at the 130-bed Bethesda Spital had reached its end of life. The Atos unify OpenScape solution reliably provides hospital employees with more information at a glance and improves overall patient satisfaction.

The Task

  • The hospital’s existing network needed updating and expansion via a wireless LAN.
  • The outdated landline system and phones needed replacing with an up-to-date, reliable VoIP solution.
  • The former complicated switchboard also required replacing to simplify work at the reception desk.
  • The hospital wanted WiFi access in every ward and an advanced personal bedside entertainment system.

The Solution

  • Atos Unify OpenScape Voice and Atos Unify OpenScape Unified Communications (UC) make up the hospital’s new VoIP telephony system. It’s fully integrated into the data center and virtualized on existing physical servers via VMware.
  • The pre-existing DECT system from another vendor was easily integrated thanks to the open design of Atos Unify OpenScape.
  • Atos Unify OpenScape Concierge is the hospital’s new switchboard solution which enables a central contact management.
  • Atos Unify OpenScape Health Station includes touchscreen and bedside radio, TV and internet access.
  • WiFi internet access is available in every ward and patient room.

The Benefits

  • The new system is much more powerful, reliable, flexible, faster, and easier to use.
  • Atos Unify OpenScape allows the seamless integration of contemporary ICT environments for high levels of automation.
  • The updated network solution for communications and patient entertainment comes from a single provider.
  • Atos Unify OpenScape Health Station provides every patient with personal telephony and entertainment services.
  • Atos Unify OpenScape Concierge provides hospital operators with more information in a centralized overview.
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Provided by

Unify Partner


Swisscom (Switzerland) Ltd.
Alte Tiefenaustrasse 6
3050 Bern, Switzerland

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