Success Story

Unified Communications offer ACP a different, more efficient way of working

ACP is the Belgian market leader in CO² recycling and distribution. With a track record going back almost 120 years, the SME numbers a lot of beverage industry majors among its customers. ACP distributes CO² throughout Europe from 4 production units. Says general manager Jan De Ridder: “Ease of communication with our customers and colleagues at the various sites is vital. In our business, we have to be able to react fast.”

De Ridder: “CO² is used in dozens of applications. We all know about the bubbles in soft drinks, but CO² is also used in industrial cleaning. And also as a packaging gas in the food industry to keep products fresh for longer.”

The Task

  • Permanent availability, even at weekends
  • Smart transfers between colleagues
  • Keeping Total Cost of Ownership under control

The Solution

  • SIP trunking
  • Atos Unify OpenScape Business
  • Unified Communications
  • Keeping the telephones and switchboard
  • Linking with Outlook and initial training.

The Benefits

  • No more lost calls
  • Fast and accurate transfers, to the right colleagues – even at weekends
  • A new way of working, focusing more on transparent communication
  • Cost savings thanks to SIP trunking.
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