Abbey Cars

Success Story

Atos Unify and Datasharp Deliver Next-Gen Comms Solution to Abbey Cars

Datasharp enables and delivers private cloud, multi-site Atos Unify OpenScape Business deployment that dramatically improves team performance.

Abbey Cars, one of England’s largest minicab operators, has completely overhauled its communications infrastructure with the help of Atos Unify’s OpenScape Business platform. In conjunction with long-term Master Partner, Datasharp, Atos Unify has provided Abbey Cars with a powerful all-in-one solution that brings the benefits of cloud-driven Unified Communications (UC) into its business. OpenScape Business enables Abbey Cars to centralize all telephony for its five disparate branches, allowing its team to be more dynamic than ever before – thereby enhancing customer service and resilience.

The Task

Abbey Cars is one of Greater London’s most experienced and professional mini cab companies – with more than 20 years in the business.

The company offers its services to both personal and business travelers, and is a great supporter of travel-led technology that can enhance customer service delivery. As the business has grown steadily over the years, Abbey Cars has opened multiple sites – each with its own telephony infrastructure. The company, wishing to ensure continued growth, excellent service and provide staff with the benefits of mobile working, recognised that it needed communications solution to replace its rudimentary, inflexible and disparate telephony infrastructure.

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The Solution

Working closely with Datasharp, Abbey Cars selected Atos Unify’s OpenScape Business solution. OpenScape Business enables Abbey Cars to take greater control of its day-to-day operations, administration and configuration of its telephony infrastructure. The platform – which has CRM integration – gives the company full, cutting-edge, UC functionality in a single, affordable and manageable platform.

Implementation of Atos Unify OpenScape Business was quick and easy, with Datasharp setting up the solution, across its five existing sites, in less than four months.

The Benefits

The Unify solution, hosted in Datasharp’s private cloud infrastructure, delivers voice recording, mail, and messaging service, mobility, a multi-media contact centre and presence functionality, all while ensuring control and critical information remains with Abbey Cars.

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