Services

Enabling your digital transformation

Whether you need traditional service support for your enterprise communications or a guiding hand to transform what you have today into a solution that delivers enhances your business processes to bring added value to your business – we’re here to help.

Enterprise Communications is changing fundamentally, the shift from on-premise to cloud based solutions is well underway for many organizations.

Consequently, the expectation and demands for services is also changing. Traditionally it was focused on keeping everything running smoothly. Increasingly now it is about how to transform to a digitally enabled environment and continually evolve the solution to meet business needs. On top, many organizations just want the solution offered as-a-service for a fixed monthly fee.

At Unify we offer everything from traditional support services for your on-premise solutions to comprehensive transformation services taking you on a journey to a digitally enabled solution leveraging the best the market has to offer – on-premise, hybrid or cloud, including industry specific use cases.

Advisory & Consulting

Often, you’re in a situation where you know what you need to achieve to support your business, but you are not clear on the best way to leverage your existing Unified Communications and Collaboration solution or where to invest in the future.

Unify Advisory and Consulting Services are positioned to help you make those decisions, with expertise including initial discovery workshops, readiness assessments, integration and customizations and ongoing health-checks aligned to your target business outcomes.

Solution Support & Operation

When you’re setting out your operational model for communications and collaboration it’s important that you’re able to confidently rely on a partner you can trust and can offer a range of services tailored to your needs.

Unify Solution Support and Operate Services provide a flexible range of services from standard support through to comprehensive end-end operational services based on ITIL® based practice. We’re naturally experts in Unify Solutions, but we’re also able to support other vendor solutions to provide a single point of contact for your communications and collaborations solution. This multi-vendor capability means we’re able take-on your existing operations and develop a digital transformation path to provide additional value to your business through our Orchestrated Communications offerings.

Solution Support & Operation

Hosted Communication Services

Hosted Communication Services

Need all the benefits and hosted model can deliver, but still want to retain some control and be assured that security and compliance are not compromised?

Our Private / hosted communication solutions are tailored to meet those needs to deliver a managed cloud experience on your terms. It brings our carrier class enterprise voice solutions to the fore. Deployed either in an Atos hosted cloud or your own data center to flexibility meet your needs. We can also deliver this model within our Orchestrated Cloud Communications framework to transform your existing solution.

Orchestrated Cloud Communications

Our Orchestrated Cloud Communications offerings allows Atos to take–on existing, often fragmented communication infrastructures.  ​

We’ll create and execute a transformation plan to bring a fully digitally enabled platform into service that can bring real value by simplifying the whole experience and facilitating meaningful collaboration between people, places, and things. In doing so, we can help digitize your processes to help you achieve your business objectives.

 Partner Services

Partner Services

Our Partner Services for on-premise solutions focus on providing vendor level support together with software license upgrade entitlement in a simple package called Unify OpenScape Software Support.

We are also able to support partners with several professional services related offerings which can be delivered together with you based on dedicated customer project needs. Please contact us for more details.

Related resources

 

Advisory & Consulting Services

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Unify Advisory & Consulting Services

Enabling your Digital Transformation Journey in Unified Communication and Collaboration.

Test

Maintenance

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Unify OpenScape Solution Maintenance

A flexible portfolio of services for Unified Communication and Collaboration solutions.

Unify Operate and Support Services

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Unify Operate and Support Services

A flexible portfolio of services for Unified Communication and Collaboration solutions.

Software Support

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Unify OpenScape Software Support (Customer)

Supporting and protecting your Unified Communications and Collaboration investment today and tomorrow.

Vendor Support

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Unify OpenScape Software Support (Partner)

A flexible portfolio of services for Unified Communication and Collaboration solutions.

Interested in our services?

We have a strong network of partners with varying specialties and locations near you.