Cloud Contact Center powered by CXone

The new standard for exceptional customer experiences

A complete CX platform for every CXi journey.  Only CXone delivers CXi – frictionless CX interactions across the end-to-end journey. Connected. Intelligent. Complete.


Better CX with better efficiencies

Meet every customer need

Whether it’s adding a new channel or changing a routing rule, do it all with ease, instantly.

Eliminate tech inefficiencies

No more multi-versions or lengthy upgrades or complex integrations. Move to a unified cloud platform with automatic updates and integrations.

Streamline operations

No more operational inconsistencies across sites. Streamline multi-site operations with global routing and reporting across channels and sites.

Get your best ROI

Stop paying more than what you use and move to a pay-as-you-go model.

CXone unifies best-in-class capabilities into a single, powerful solution

Atos Unify Cloud Contact Center powered by CXone

Digital Entry Points

Give your customers a smart start to every journey – everywhere and anywhere – with knowledge and engagement across any kind of digital and voice.

Smart Self-Service

Empower your customer to resolve needs when, where and how they want, with self service that just works.

Complete Performance

Unlock your full CX potential. Commit to organizational delivery of CX with full visibility across operations.

Enlighten AI

Build the right CXI journeys with a CX-focused, purpose-built artificial intelligence engine.

Journey Orchestration

Seamlessly guide customers through their personalized journey with AI powered experiences.


Empowered Agents

Drive success with real-time information and guidance for fast, personalized and informed agent-assisted interactions.

Agent Automation

NICE Robotic Process Automation and AI contact center solutions simplify service delivery for faster resolution of customer issues and reduced costs.

Open Cloud Foundation

Champion CXi innovation through an extensible, enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

The CXone difference

One Experience

Connect like never before with smarter, more meaningful experience for contact center employees and the customers they serve every day.

One Journey

Give your customers a smart start wherever their journey begins.

One cloud

Enjoy limitless growth and accelerate innovation on the last platform you will ever need.

One step ahead

Get AI powered actionable insights to predict needs, guide journeys, delight customers, and empower agents like never before.

Interested in our Cloud Contact Center solutions?