Unify Partner Newsletter

June 2020

Stuart Aldridge
Head of Global Service Providers & Channel Sales
Email: stuart.aldridge@atos.net
Tel: +44 (0) 7970124565

This month, I would like to focus on two important areas.

Firstly, you. You, our partners are extremely important to us. The channel business represents a significant route to market for Atos – nearly €290m in 2019 – so from all of us, thank you. But it can still grow and with the portfolio as you understand it today, we can expand on this to increase our growth potential with a much wider portfolio including Cloud and the much wider Atos portfolio.

Secondly, as I pull together the right teams, the right programs and the right tools to give you whatever you need to succeed, I want to highlight a couple of my many priorities for the channel. These include a new Partner Relationship Management (PRM) system – one of the largest channel transformation projects for us – which will replace our entire channel relationship eco-system of tools. A big investment, but also an important commitment to our channel business.

Also very important to me is to ensure ease of doing business together, as well as joint success and growth. Our tools must aid you, our pricing solutions must help you and guide you and this is at the top of my list of priorities.

Please contact me to share your ideas on what else we can do to help you at this time.



Quarterly Business Update

If you missed our latest “Global Partner Business Update” on 9 June 2020, you should definitely listen to the recording!

Robert Vassoyan, Head of Atos Unify, thanked all our partners for their incredible spirit and support they have given to their customers over the last few months, and explained why Atos Unify is very well positioned to emerge stronger in the post-Covid period.

While Simon Skellon, Chief Sales Officer, explained how we ‘operationalize’ ourselves to meet the future challenges, Mark Smith, our CMO, talked about some the research and work going on across Atos Unify to look at what the ‘new normal’ might look like and our Future Ready program.

Stuart Aldridge, Head of Channel Sales, shared the current UCC Channel Landscape and outlined his 6 key priorities for the global channel.

Luiz Domingos, CTO & SVP of Unify Product House took us through our evolving product portfolio strategy, and Heidi Ganser-Muhs highlighted our latest programs and latest promotions.

Please find both the slides and the recording here for your reference

Three new tools for your Future Ready customer conversations

We are excited to share with you, three new tools to help you when engaging with customers on their next steps in their workplace & collaboration set-up.

  1. Use this Speaking Points Deck to help structure your customer discussion.
  2. Use this 4 minute video, which overviews the deck as part of your customer outreach and to set-up your discussion.
  3. Use this blogpost as a follow-up asset or if the customer wants more detail after the video.

Let us know how your feedback, and customer reactions.

Grow in the Cloud! Join our UCaaS Early Adopter Program!

Why? It’s an additional business opportunity for you with no investment cost, very fast turnaround times and quick revenue streams.

Join us in this great opportunity to grow in the Cloud. RingCentral and Nice InContact are true leaders in their space. The solutions receive excellent customer feedback, the pipeline is growing rapidly and you can package your own services around the UCaaS offering.

Don’t miss out. Join the 60 partners who have already registered for our Cloud Early Adopter Program. Find out more here

Success Story

Modernization of the communication system

JSC Georgian State Electrosystem chose InfoTel to supply and implement a next-generation telecommunication solution – a modern, fail-safe unified communications platform using Atos Unify OpenScape Voice and Atos Unify OpenScape Contact Center Enterprise.

Read more


OpenScape Contact Center: Top Tips & Tricks

We are continuing our series of short videos to help you and your customers to better use some of the powerful capabilities in OpenScape Contact Center.
In these two new videos by Unify’s Contact Center expert, Jane Jellema, you can watch an overview and step-by-step tutorial in two important areas:

Video 1: Click here to watch a step by step tutorial on OpenScape Contact Center V10 Recording.

Video 2: Click here to watch and learn about Web RTC Integrated Softphone.

Coming Soon: a new Partner Relationship Management (PRM) solution to power your business

A new Atos Unify project is underway to implement a Partner Relationship Management (PRM) platform. This will replace many of our current systems and tools with one fully integrated system, providing you with a single, modern, easy-to-use interface, which will provide significant additional capabilities, designed to make it much easier for you to engage with us, and for us to help you sell UCC products and solutions.

Scheduled to be delivered at the end of this year, the new PRM solution will also provide you with a complete suite of powerful marketing tools, which will replace and improve on our ageing Digital Channel platform.

It is therefore very unfortunate timing that another company has acquired the Digital Channel functionality from our current supplier, and consequently, Digital Channel will no longer be available from June 30th, 2020. In order to minimise disruption for our users of Digital Channel, we are working on a solution to bridge the gap until the PRM solution goes live.

More information to follow soon.

New MDF Portal

We are upgrading our Partner marketing fund (MDF) portal to a new, improved, single platform, which will deliver many enhanced features and service.

Our provider, Birch Worldwide, is now owned by E2open, who will continue to host and administer the program for us. A new Helpdesk is already live and can be contacted via atosmdf@e2open.com

The new portal will launch on 10th August 2020, and active users will receive an email with their new portal login credentials on or before this date. The existing portal will be available to close out requests and claims until end of day on 24th July 2020. So, we ask partners to close out as much as possible by 24th July and wait for logins to the new portal before raising new, planned activities/claims.

No funds will expire between 25th July 2020 and the 10th August 2020 launch date and there will also be a standard 6-month validity on balances transferred to the new portal. All open Claimed/ Incomplete, or Held activities, younger than 12months old, will be migrated to the new portal for you, but all other open activities (awaiting approval/approved/claimable) will need to be re-submitted as new, in the new portal.
Invitations to English language training webinars will be sent to active MDF users, and these will also be recorded to view later.

Please review your open activities/claims and close as much as you can in the current portal, by end of day on 24th July 2020.


Promotion update: Success with OSBiz SSP Reinstatement Offer

In March 2020 we launched the OSBiz SSP Reinstatement Promotion, which expires 30th September, and with the release of OSBIz v3, now is a great time to take advantage of this promo.

Now bring the expired OpenScape Business systems back under Software Support with our special promotion providing 68% off the price of the reinstatement license.

You, our Partners, are really seeing value in this promotion, with one partner seeing a 94% uplift in reinstatement licenses sold in May alone!

For more information, contact your local Unify CAM, or click here

Get Current: Software Support – GetCurrent will help you to upsell in the installed Unify base of your LE Customer. GetCurrent allows you now to get the Software Upgrade License for your Large Enterprise installed Base at a very competitive promotional pricing when adding Software Support (SSP) for minimum 3 Year contract terms. Software Support will give you all the benefits of Support and Upgrade Licenses during the 3 year contract term.

OpenScape Business Software Support Reinstatement Promotion 2020 – valid to 30th September 2020, this offer is available to all our accredited Reseller Partners. Unify is offering 68%* discount off the Standard Partner Purchase Price of the reinstatement licenses for OS Business.
L30250-U622-B691 – OpenScape Business Renewal Reinstatement per User including 1-year Software Support (SSP).

NEW Distributor FutureREADY Devices Promo – Protecting investment and supporting the customer’s journey from TDM to IP

  • L30250-F600-C434 (CP100) & L30250-F600-C435 (CP200T) – Promo Discount = 20%
  • L30250-F600-C433 (CP600E) – Promo Discount = 40%

Learn more