Financial Services and Insurance

Resilient, personalized communication has never been more important

Whether you’re creating meaningful customer interactions or providing teams with the right tools to collaborate and engage, knowing you’ve invested in the right communication foundation can make all the difference

Investing in relationships

In a world where clients are empowered with new digital experiences, any opportunity to engage directly is critical for financial services institutions. Atos Unify brings a critical eye to the communication solutions investment decision and ensure resilience, quality and usability are aligned to the customer experience you’re creating.

We provide solutions to ensure those moments of connection matter.

Client experiences

 Ensuring better client experiences

In today’s more flexibility working environment your front-line workers need the right tools and right information to ensure the customer experience meets expectations.

Atos Unify’s customer engagement solutions provide comprehensive client experience support when they engage with your business, ensuring right-time resolution and turning any outreach into an opportunity.

 Resilient communication reduces risks

Regulatory demands, compliance needs, and threats are all increasing in financial services and insurance industries, and risks are becoming more diverse. Operations also continue to grow, involving more people, more technologies, and more data.

Financial institutions using our Critical Event Management solutions benefit from:

  • Providing mission-critical levels of safety and security to people, facilities, and assets
  • Integrating with corporate security devices, sensors, and data to provide holistic control from a single user interface
  • Centralizing control and creating a common operating picture to reduce information overload and increase response times
  • Automating and creating compliant workflows to manage critical events, such as fires, flooding, or theft.
  • Consistent incident reports that are suitable for senior management.

Resilient communication

Trading communication

 Optimize trading communication

Rapid information exchange is an indispensable prerequisite for decision-making processes that drive day-to-day business in the securities, portfolio management, and commodities industries. Efficient, reliable communication technology is pivotal for success.

Atos Unify offers a reliable, multi-line communications solution it addresses all enterprise users who have to manage more as a single call at one time.

The innovative architecture, outstanding graphical user interface and the distinctive system features provide banks, stock exchanges, and brokerages as well as control centers, emergency call centers and dispatchers with a decisive competitive advantage by offering an outstanding communication performance.

We’ll help you take care

Atos Unify have a full range of services to support your journey from initial consulting and assessments through to design, support, and operation of your chosen solution – regardless of the deployment model, tailored to your needs. We’re experts in digital transformation and have proven methodologies to ensure a smoother migration and importantly continue support you during the operational phase to ensure the expected business value is realized. See our Services offerings for more details.

What our clients say about us

Neutraal Ziekenfonds Vlaanderen

Case Study

Neutraal Ziekenfonds Vlaanderen

Neutraal Ziekenfonds Vlaanderen in Belgium improved its inbound customer service.

Segurauto

Case Study

Segurauto

Seamless social media integration puts Segurauto at insurance forefront with Atos Unify OpenScape Contact Center Social Media Solution.

Interested in our Financial Services and Insurance solutions?

We have a strong network of partners with varying specialties and locations near you.