About Claudia Fürst
Claudia Fürst is a highly experienced professional who plays an integral role at Atos as part of the Unified Communication & Collaboration team. Specializing in customer success and communication, Claudia works closely with customer stakeholders to leverage key CX business metrics, guidance, and insights, enabling customers to derive maximum value from products, KPIs, best practices, and industry trends. Claudia's fluency in multiple languages, including German, English, and French, enables her to effectively communicate with diverse stakeholders fostering seamless interactions and successful collaborations in global business environments.
Articles posted by Claudia Fürst
Monetizing the Value of Customer Experience
In today's fast-paced world, time is money, and this rings especially true in the contact center industry. Customers don't want to be left on hold indefinitely or have frustrating interactions with agents. However, what happens after being on hold is what truly separates the good from the bad in the contact center world. Brands that provide a positive customer experience (CX)…