The only validation that ultimately really matters – Customer Satisfaction

Posted on: Sep 25, 2020 by Atos Expert

What’s better than getting recognition and accolades from industry experts and analysts? Well, I would suggest being celebrated by our satisfied customers is really the ultimate validation that a vendor can receive.

Atos Unify has a long history in the enterprise communications and collaboration space, and over the many decades, we have accumulated over 40 million users that have used our offerings. In the process, generations of technologies have come and gone, and ground-breaking products had their day and then were eventually retired.

Throughout that journey, one thing remained consistent and central to our purpose – customer satisfaction. Ultimately, without happy and trusting customers (and partners) – we have nothing.

In that light, we are very honored and grateful to be named once again as number one in customer satisfaction, among 33 vendors evaluated in the 2020 Eastern Management Group (EMG) Premises and Hosted PBX Customer Satisfaction Survey. The survey was completed by more than 4,000 IT managers worldwide, in mid-market and enterprise businesses with 300 or more employees.

Founded in 1979, EMG is one of the top communications research and consulting businesses in the world, investigates and advises clients on market behavior and best practices. Their global study, which explores twelve measures across the dimensions of product, vendor experience, and customer delight, is one of the most comprehensive of its kind in our industry today.

In particular, customers said Atos Unify stood out in the areas of products and technology, customer support, installation, billing, and management tools. 91% of respondents reported that they would be ‘Likely’ to recommend Atos Unify to a friend. To take a closer look at the EMG study, you can visit their website at this link. And, there is a very interesting article summarizing this study and reflecting on Atos Unify’s history on the industry website “No Jitter”, written by John Malone, President of EMG.

We would like to recognize and thank the contributions of our own Atos Unify people who design, build, service, and support our offerings, but most of all – to our partners and customers who ultimately are the driving purpose behind everything we do. We don’t take customer satisfaction for granted, so being rated number one among 33 industry peer companies is certainly a vote of confidence we can all celebrate!


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About Atos Expert

Atos Unify Solutions

Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security and decarbonization offerings; an end-to-end partnership approach. A net-zero pioneer in decarbonization services and products, our commitment to the future extends to carbon-neutrality for our organization as well as our clients and partners. Together, we’re a force pushing the boundaries of scientific and technological excellence to ensure that everyone can live, work and thrive sustainably in a secure information space. Atos operates under the brands Atos and Atos|Syntel. Atos is an SE (Societas Europaea), listed on the CAC40 Paris stock index.
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